Privacy policy

Last Updated: November 16, 2024

This Privacy Policy outlines how ŽENAA (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zenaa.com.au (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you, the user of the Services, whether as a customer, website visitor, or any individual whose information we have collected in connection with the Services.

Please read this Privacy Policy carefully. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources, as detailed below. The information we collect and how we use it depends on how you interact with us.

In addition to the uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The personal information we collect varies based on how you interact with the Site and use the Services. "Personal information" refers to information that identifies, relates to, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

When you use the Services, we may collect the following types of personal information that you directly submit:

  • Contact Information: Name, address, phone number, and email address.
  • Order Information: Name, billing and shipping addresses, payment confirmation, email address, and phone number.
  • Account Information: Username, password, security questions, and other details used to secure your account.
  • Shopping Information: Items you view, add to your cart, save in your account (e.g., loyalty points, reviews, referrals, gift cards), or purchase.
  • Customer Support Information: Details you provide when contacting customer support or communicating with us through the Services.

You may choose not to provide certain information, but doing so may prevent you from accessing some features or services.

Information We Collect about Your Usage

We may automatically collect certain data about your interactions with the Services ("Usage Data"). This may include information about how you access and use the Site, including:

  • Device and browser information
  • Network connection and IP address
  • Interaction with the Services (e.g., pages visited, time spent, etc.)

We use technologies such as cookies and pixels to collect Usage Data and enhance your experience on the Site.

Information We Obtain from Third Parties

We may receive personal information from third parties, including:

  • Vendors and Service Providers: For example, Shopify and payment processors, who collect payment details to process your orders.
  • Advertising Partners: Information from third parties who use online tracking technologies like cookies to collect data for advertising and marketing purposes.

Any information we receive from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To fulfill orders, process payments, ship products, manage accounts, and provide customer support.
  • Marketing and Advertising: To send marketing communications, tailor content, and display advertisements for products and services you may be interested in.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activities, and to secure your account and the Services.
  • Service Improvement: To respond to inquiries, improve the Services, and enhance your overall experience with us.

Cookies and Tracking Technologies

We use cookies and similar technologies on the Site to improve functionality and optimize your user experience. Cookies help us remember your preferences, analyze usage patterns, and run marketing campaigns.

Most web browsers accept cookies by default, but you can choose to reject or remove cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features or functions on the Site.

For more information on the cookies used by Shopify, please refer to Shopify's Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: Vendors who perform services on our behalf (e.g., payment processors, IT management, shipping partners).
  • Business and Marketing Partners: Companies that provide services or advertise on our behalf.
  • Affiliates: To companies within our corporate group, as needed to run the business.
  • Legal Obligations: When required by law, such as in response to subpoenas, legal claims, or to protect our rights and the rights of others.

We do not sell or use sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend that you review their privacy policies before interacting with them.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can delete it.

Security and Retention of Your Information

While we strive to protect your personal information, please note that no security system is completely secure. We recommend not sending sensitive information through unsecured channels.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Access: Request details about the personal information we hold about you.
  • Right to Delete: Request that we delete your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Portability: Request a copy of your personal information for transfer to another service provider.
  • Right to Restrict Processing: Request that we restrict the processing of your personal information.
  • Right to Withdraw Consent: If we process your data based on consent, you may withdraw it at any time.
  • Right to Appeal: If we deny your request, you may appeal our decision.

You may exercise these rights by contacting us using the information below.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are dissatisfied with our response, you may lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your home country. If you are located in the European Union (EU) or the United Kingdom (UK), we will comply with relevant legal requirements for international data transfers, such as using Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@zenaa.com.au